New online shop for customer portal.

As a leading provider of precision measurement and testing technology, GMC-I has always emphasised efficient service and customer satisfaction. The IZYCHECK application already enabled GMC-I-Service customers to manage and track orders, view product histories and monitor service procedures. But the next step was clear: the portal was to become a fully-fledged sales platform for spare parts.

Medusa JS

New possibilities in existing platform.

The vision? The integration of a flexible e-commerce marketplace into an existing, relatively static system - without compromising performance or user-friendliness.

At the heart of the solution was the implementation of Medusa JS as the e-commerce engine. Medusa was developed for headless and modular commerce and offered the flexibility required by GMC-I Service. However, integration into the existing customer portal was not easy.

One of the biggest challenges: a complex authentication flow between the existing IZYCHECK system and the new Medusa backend. byte5 developed a customised bridge to ensure seamless login and secure user synchronisation.

With the new shop function in IZYCHECK, our customers can finally order spare parts just as easily as they manage orders. Byte5 has implemented this superbly.

Gerhard Frisch,

Head of After Sales Service / Chief Human Resource Officer

GMC-I Service

Further Highlights

SAP integration for dynamic management of product and customer data
Customised prices based on defined discount models

A stock function that offers users real-time insights into availability
Complete shopping basket, checkout and payment flow for a smooth purchasing process

GMC-I Service now offers its customers a one-stop portal where they can manage products and services and purchase spare parts directly - all in one interface.

By expanding the IZYCHECK portal into an e-commerce-capable system, GMC-I Service has created a new digital touchpoint: scalable, efficient and precisely tailored to the needs of its customers.

The Customer

GMC-I Service

GMC-I has been developing and calibrating high-precision measuring and testing technology for electrical, energy and industrial engineering for more than 100 years. With the IZYCHECK service portal - now expanded to include an integrated spare parts shop - GMC-I Service makes the management, maintenance and procurement of its devices as convenient as an online purchase, thus providing tangible added value for service and maintenance teams worldwide.

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