Confidence Support

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With Umbraco Confidence we offer guaranteed support that ensures you'll receive help within 24 hours whenever you experience a bug in the CMS core. This support is handled by people who know Umbraco by heart. The core team has experience with the inner-workings of umbraco and 100's of Umbraco implementations in every conceivable environment.

You'll get real solutions to your real challenges. Even better, before those challenges arise you can contact us for architectural advice to ensure that all your Umbraco implementations follow best practices. Architectural advising is the cornerstone of Confidence. We believe it is cheaper, better and more fun to prevent a problem than to repair it later.

In addition, Umbraco Confidence includes all the tools included with Umbraco Complete plus five accounts for your use.


The package includes:

  • Bugfixing guarantee for Umbraco core (cms)*
  • Umbraco Contour (Umbraco v4, v6, and v7!)
  • Umbraco Courier 2 Full version (Umbraco v4 and v6)
  • Umbraco Concierge (Umbraco v4 and v6)
  • Five accounts for webinar portal
  • One year of free updates
  • Licensing for one production and two development domains
  • Support from the Core Team
  • 2 hrs of architectural advising

The byte5 edition of Confidence additionally offers the following services:

  • Confidence support in german and english language
  • 10% discount on support und developers hours
  • byte5 helpdesk during business hours in ger/eng**
  • Ticket-System, email, phone support


*) Bugs will be handled within 7 business days after confirmation.

**) Business hours mo-fr, 9am until 5pm (except on holidays).


The Confidence package covers 12 months. 


3000,- € per year