Premium Support

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The Umbraco Premium Support Package offers an extended mission critical support including developer work combined with the all features from the byte5 Confidence package. 

 

The extended support features:

  • 10 hrs. of support and developmente per month included
  • Hands-on for mission critical applications
  • 10% discount on additional hours
  • byte5 helpdesk (english or german langugar) during business hours*
  • ticket system, email or phone support

 

The Confidence support features:

  • Bugfixing guarantee from Umbraco core**
  • Umbraco Contour (Umbraco v4, v6, and v7!)
  • Umbraco Courier 2 Full version (Umbraco v4 and v6)
  • Umbraco Concierge (Umbraco v4 and v6)
  • Five accounts for umbraco.tv
  • One year of free updates
  • Licensing for one production and two development domains.
  • Support from the Core Team
  • 2 hrs of architectural advising

 The byte5 edition of Confidence additionally offers the following services:

  • Confidence support in german and english language

 

*) Business hours mo-fr, 9am until 5pm (except on holidays).

**) Bugs will be handled within 7 business days after confirmation.

 

The Premium package covers 12 months. 

13000,- € per year